OUR SERVICES

Our comprehensive property management solution gives our owners confidence all aspects of their holiday home rental are taken care of.

Our approach means you don’t need to search for cleaning teams, tradespeople, photographers, or even centralised booking systems yourself. You no longer need to worry about marketing, guest communication, or emergency call-outs either.

Most services explained on this page are included when you come onboard with Bond Holiday Lets. Read through our methods below and discover why we’re one of the South Coast’s fastest growing holiday let agencies…

1. Introductory Services


Our initial conversation will be about realising your property's potential — establishing what equipment you might need, looking at what could be achieved from a rental perspective, and making sure you're legally covered before marketing:

  • impartial, free advice on how to set up your holiday home
  • bedding requirements & linen storage
  • pricing by month and seasonal peaks
  • safety & compliance considerations: EPCs, gas & electricity certificates, risk assessments, PAT tests, smoke & carbon monoxide detector checks.

2. Onboarding Services


During onboarding, we complete all the steps necessary to get your property ready for bookings, including:

  • dressing the property for marketing
  • professional photography, plus* videos or drone footage (*extra charge applies)
  • listing creation on Airbnb, Booking.com, Vrbo, Tripadvisor, and other portals
  • listing on our own direct booking website
  • social media marketing on Facebook, Instagram, and others
  • linking to a centralised calendar, connecting portals and website live availability
  • welcome booklet for guests, including property and area information
  • property guidelines and signage, such as no smoking posters, or fire safety printed laminates
  • go live and listing testing.

3. Booking Services


Your dedicated guest manager will take care of everything before, during, and after each booking — with a keen eye on guest customer service, and owner communication:

  • pre-booking tasks, such as: answering property enquiries, owner booking confirmations; communication with booked guests before stays and at check-in; cleaning team co-ordination; setting up property for new guests with welcome basket, kitchen, and toiletry items
  • during booking tasks, like: guest communication during stays, maintenance assistance, concierge services, and emergency call-outs
  • post-booking tasks, including: inspection of property on checkout, dealing with disputes, reporting damage to owners, handling breakage deposits, co-ordinating lost property, reviews and feedback, financial tasks (statements, invoices, and owner payouts).

4. Property Maintenance


We like to be proactive with our property maintenance support, which helps minimise issues during guest stays. But we know (only too well!) urgent repairs are occasionally needed in rentals. We're available around the clock for all of our owners, and paying guests.

  • dedicated property maintenance manager available 24/7
  • certification renewal reminders
  • external window cleaning*
  • gardening & landscaping*
  • chimney sweeping*
  • re-stocking of firewood*
  • oven & deep carpet cleaning*
  • hot tub maintenance*
  • scheduled refurbishment work, including: painting & decorating, appliance replacement, carpentry etc.*

*Please note:
most maintenance jobs will be billed separately.

FAQs

This depends on many factors, and which service you require. But typically for our full holiday let management service, we charge a small set-up fee, and a percentage fee per booking. Please get in touch for more information.

In most cases your guests will pay a cleaning fee to cover a proportion of the cleaning costs, and the owner will pay the rest.

Currently we cover the New Forest and Hampshire coastline west from Lymington, all the way to Dorset’s Jurassic Coast.

We have open and honest communications with all guests checking into a property, and always call and speak to each guest prior to a booking. We hold a damage deposit for each reservation, and make sure all guests are aware of the house rules set for your property.

Great! Bond Holiday Lets do not limit how many stays you can have in your own holiday home as long as the dates are still available. We only ask you let us know your dates as soon as possible, and we’ll get you booked in!

In short, no. Once a booking is made we cannot cancel a guest’s stay, and these should always be honoured.

We recommend three sets, one clean set on the bed, one set will be out for laundry, and a spare set for the guests available in case of accidents.